Find quick fixes for permissions, location, Safety Call audio, notifications, and trusted-contact messages.
Bantay is not an emergency service. Call 911 in the Philippines when it is safe and possible.
Open Settings → Permissions and confirm notifications are granted. Disable battery restrictions for Bantay if your device offers that setting. The session remains stored locally even when notification delivery is delayed.
Allow foreground location while using Bantay and make sure device location services are on. If internet is unavailable, Bantay can still prepare raw coordinates when GPS provides them.
This is expected on many devices. Bantay opens the supported SMS flow with prepared content; your phone may require you to select a recipient and confirm sending.
Open Caller Profiles, choose a caller, then record or import one or more clips. Preview each clip and confirm your media volume is audible. Built-in voice remains available as a fallback.
If the recording was deleted from Bantay or removed during app-data deletion, it cannot be recovered from the app. Imported originals remain wherever you kept them outside Bantay.
Emulators and some tablets cannot place phone calls. Test call actions on a physical phone with cellular capability. Bantay will show a fallback when the operating system reports that calling is unavailable.
Include your device model, operating-system version, Bantay version, and the action you were trying to use. Do not include private medical information, voice recordings, or a live emergency location.
